Clear refund rules for AI 3D subscriptions and credits.

Scope of this Refund Policy

This Refund Policy applies to purchases made directly from AIto3D.ai, including monthly subscriptions, annual subscriptions, subscription renewals, and prepaid credit purchases if offered. It does not apply to a payment made to another website, application, reseller, marketplace, or unrelated service.

AIto3D.ai is operated by Cloudvale LLC, a limited liability company registered in Wyoming, United States. References to “AIto3D.ai,” “we,” “us,” or “our” mean Cloudvale LLC.

Our standard voluntary refund eligibility

Unless mandatory law gives you broader rights, we may approve a refund for the relevant charge when all of the following conditions are met:

• Timing: you submit the refund request within 24 hours after the initial subscription purchase, annual purchase, prepaid credit purchase, or renewal charge you want refunded.
• Credit usage: fewer than 40 paid credits have been consumed from the relevant purchase or billing period at the time we receive the request.
• Direct purchase: the payment was made directly through AIto3D.ai and can be located in our payment records.
• Good standing: the request is not connected to fraud, refund abuse, payment misuse, account sharing, a violation of our Terms, or an attempt to retain paid benefits without payment.
• Verification: you provide enough information for us to verify the account, transaction, purchase date, plan, and usage.

Meeting these conditions makes a request eligible for review; it does not guarantee a refund where there is suspected abuse, conflicting transaction information, an earlier refund, or another lawful reason to decline. We will apply mandatory law before this voluntary standard.

Purchases usually not eligible for a voluntary refund

Subject to mandatory law, we normally do not refund:

• requests submitted more than 24 hours after the relevant charge;
• a billing period or credit purchase from which 40 or more paid credits have been consumed;
• unused time remaining after an ordinary subscription cancellation that is not accompanied by an eligible refund request;
• dissatisfaction caused only by the subjective or probabilistic nature of AI-generated geometry, topology, textures, materials, hidden surfaces, proportions, printability, or artistic style;
• purchases made through a third-party marketplace, app store, reseller, or payment account that requires the customer to request the refund from that provider;
• duplicate refund requests, previously refunded transactions, promotional credits, free credits, gifts, coupons, or benefits that were not paid for;
• accounts suspended or terminated for fraud, prohibited content, unlawful source material, intellectual-property infringement, chargeback abuse, or material violation of our Terms.

Subscription cancellation is different from a refund

Cancelling a subscription stops future renewal charges. Unless a refund is separately approved, your paid plan and unused subscription credits normally remain available until the end of the current paid billing period.

A refund reverses the relevant payment. When a full refund is approved, the paid plan connected to that charge ends immediately rather than continuing to the original renewal date.

• Cancel only: future billing stops; current paid access generally continues until the billing period ends.
• Refund approved: the relevant payment is reversed; current paid access and associated paid benefits end immediately.
• Partial refund: access, credits, or benefits may be adjusted to match the amount retained, where permitted by law and technically supported.

What happens after a refund is approved

To the maximum extent permitted by law, a refund restores the parties to the position that would have applied without the refunded purchase. The following consequences apply only to the transaction, subscription period, credits, outputs, and licenses connected to the refunded payment.

Subscription access and credits

• The refunded monthly or annual subscription is terminated immediately.
• Unused credits granted by the refunded purchase or billing period are removed.
• We may remove, reverse, or invalidate benefits obtained through the refunded plan.
• Credits and rights from a separate, unrefunded purchase or from free credits are not automatically affected.

Generated and downloaded 3D models

A downloaded file may remain technically present on your device, but a refund does not allow you to keep using paid benefits as though the purchase remained valid. You must stop using the refunded-plan outputs in any manner that depended on the refunded subscription or paid commercial authorization.

Commercial licenses and license certificates

• You must stop new commercial use, sale, monetization, distribution, sublicensing, or licensing of affected 3D models.
• You must not rely on or present a voided commercial license certificate as proof of current authorization.
• You should delete affected downloaded files and remove affected assets from new publications, stores, marketplaces, client deliveries, advertising, games, websites, AR experiences, manufacturing, or 3D-printing workflows where reasonably practicable.
• If an affected model has already been supplied to a third party, you must notify that party that the AIto3D.ai commercial authorization has ended and take reasonable steps to stop further use, subject to applicable law.

This section does not transfer ownership of your original prompt, image, or other source material to us, and it does not override non-waivable legal rights or a separate written license that expressly survives a refund.

Used credits, deductions, and repayment

Where permitted by law, we may reduce a voluntary refund by the reasonable value of credits or paid services already consumed, issue a partial refund, require repayment for paid benefits retained after the refund, or decline a voluntary refund when the usage limit has been exceeded. Any calculation may consider the relevant plan price, included credits, consumed credits, generated outputs, downloads, and commercial license benefits.

Failed generations and technical problems

If a generation fails and no usable 3D model is created, the credits charged for that failed generation are normally returned automatically to your AIto3D.ai account. A credit return is not the same as a cash refund.

• If credits are not automatically restored after a confirmed failure, contact us with the generation time and account email.
• If a system-wide or repeated technical problem materially prevents use of the paid service, we may provide replacement credits, repeat performance, a plan adjustment, a partial refund, or another remedy appropriate to the circumstances.
• Nothing in this section limits statutory remedies for digital content or services that are faulty, not as described, or not supplied with legally required care and skill.

European Union and EEA consumer rights

If you are an EU or EEA consumer, distance-contract law may provide a 14-day right of withdrawal from an online service contract. The exact treatment depends on the service purchased, when performance begins, the disclosures presented at checkout, and whether you expressly requested immediate supply and acknowledged the legal consequences.

• If you validly exercise a statutory withdrawal right, we will provide the refund or other remedy required by applicable law.
• If you expressly requested that a digital service begin during the withdrawal period, you may be responsible for a proportionate amount for service already supplied where the law permits.
• For digital content supplied immediately, the withdrawal right may end after supply begins when the legally required prior express consent, acknowledgment, and confirmation requirements have been satisfied.
• After a valid withdrawal, you must stop using the affected digital content or digital service and must not make it available to third parties, to the extent required by law.

Our 24-hour and fewer-than-40-credit rule is a voluntary policy and does not replace a broader non-waivable EU or EEA right. We may request information about usage so that we can calculate any legally permitted proportional amount.

United Kingdom consumer rights

UK consumers may have a 14-day cancellation right for certain distance contracts. For digital content or services supplied during that period, the right and any deduction can depend on whether you expressly requested immediate performance, consented to supply, and acknowledged that the cancellation right could be lost.

• Where a statutory cancellation right applies, we will honor it in accordance with UK law.
• Where immediate digital supply was validly requested and acknowledged, the cancellation right may be reduced or lost as provided by law.
• Separate legal remedies may apply if digital content or services are faulty, not as described, or not provided with reasonable care and skill.

The voluntary 24-hour and credit-usage conditions apply only to the extent they do not conflict with your mandatory UK rights.

United States and other countries

Consumers in the United States may have rights under federal law and the law of their state, including rules governing recurring subscriptions, clear renewal disclosures, cancellation, unauthorized charges, deceptive practices, and defective services. State requirements vary.

Consumers in Canada, Australia, New Zealand, Switzerland, and other countries or regions may also have mandatory rights that differ from this policy. Where local law gives you a stronger right, the local law prevails.

How to request a refund

Submit your request through the email address or online form below. To protect your account and process the request, include the information reasonably needed to locate and verify the transaction.

• the email address used for the AIto3D.ai account;
• the transaction, invoice, receipt, or order ID;
• the purchase or renewal date and the plan charged;
• the reason for the request and the date you first contacted us;
• details of any failed generations, duplicate charge, unauthorized charge, or legal withdrawal right you rely on.

Review and refund processing

• We may review account activity, credit consumption, generated outputs, downloads, license certificates, transaction records, and fraud signals.
• If approved, refunds are normally returned to the original payment method. We may use another lawful method when the original method cannot accept the refund.
• We generally submit an approved refund promptly. Banks, card networks, wallets, and payment providers may require additional time before the funds appear.
• Foreign-exchange movements, card-issuer fees, bank fees, and payment-provider charges outside our control may affect the final amount shown in your account.
• Taxes will be refunded, adjusted, or retained as required by applicable tax law and the payment record.

We may communicate through your registered account email. A refund is complete when it has been submitted to the payment provider; the provider or your bank controls the final posting time.

Fraud, refund abuse, and chargebacks

We may refuse a voluntary refund, suspend access, remove credits, invalidate licenses, or terminate an account where there is evidence of fraud, repeated refund abuse, stolen payment credentials, account sharing, false claims, or an attempt to retain paid outputs or commercial rights after reversing payment.

You may exercise any lawful chargeback or payment-dispute right. However, a chargeback can cause the related account, subscription, credits, outputs, and commercial licenses to be suspended while the transaction is investigated. A successful chargeback has the same practical effect as a refund: paid access and licenses connected to the reversed payment end, subject to applicable law.

Changes to this policy

We may update this Refund Policy to reflect product changes, pricing or credit changes, payment-provider requirements, legal developments, or operational improvements. The “Effective” date at the top identifies the current version.

A material change will apply prospectively unless a different application is required by law. The policy in effect when the relevant purchase was made may be considered together with mandatory law and any checkout disclosures.

Company information and contact

Questions about this policy, subscription cancellation, credit usage, technical failures, or a refund request may be directed to Cloudvale LLC using the details below.